WARRANTY & RETURNS


Warranty & Returns


OUR RETURNS POLICY
  • Product must be returned within 14 days of receipt.
  • Product must be unworn and returned in the original condition.
  • Product must have all tags attached, including plastic tag attached to the crown.
  • All returns must include the original packaging, without postal labels.

Please contact our Customer Care team for instructions on how to return your item at  info@battutawatches.com

 

RETURNS AND PROCESSING

If you wish to return an item, you may do so in accordance with the following process:

  • You must notify Battuta Watches within 14 days of accepting delivery of the Product and arrange return of the Product within 14 days after such notification.
  • You must notify Battuta Watches by email info@battutawatches.com to obtain a “Returns Form”
  • Product must be returned to by post to the Battuta nominated address   

WARRANTY 

In the event that a your Battuta watch is received with any minor or major faults, Battuta first and foremost apologises for any defects and is here to help repair/replace your faulty watch as soon as possible. All products are covered by a 1-Year manufacturers warranty. This means that if your watch isn't put together correctly or becomes faulty within this period we will replace it. This does not cover battery faults.

A minor fault constitutes anything that can be easily fixed either by the customer themselves or Battuta Watches. In the event of a minor fault Battuta support team may propose a number of options to the customer about how the item can be fixed or replaced. 

A major fault constitutes anything that cannot be easily fixed and does not allow the product to perform its basic function. This includes problems such as a watch stopping, losing time, etc. In the event of a major fault return your product to us by submitting a request with our Customer Support Team at info@battutawatches.com. For a major fault the product will only be repaired or replaced.

All of our timepieces come with a 2-year manufacturer warranty on the movement of the watch. This does not cover any damage or wear and tear that may occur from general use. To make a claim on your warranty please submit a request with our Customer Support Team at info@battutawatches.com with the relevant information and photos where possible.

The warranty does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers.
(e) Battery drain, this can be easily replaced by a timepiece repairer or jeweller.