FAQ's


FREQUENTLY ASKED QUESTIONS

 

DO YOU SHIP WORLDWIDE?

We ship BATTUTA all over the world, please see the shipping page for detailed shipping costs and delivery timeframes.

 

HOW CAN I PAY FOR MY ORDER? 

We accept payments in multiple currencies via Visa, MasterCard, PayPal and Direct Bank Deposit using Shopify Payments.

 

I HAVE JUST PAID FOR MY ORDER, WHAT HAPPENS NEXT?

You'll receive an email confirming your order has been completed, and a second email once your order has been shipped.  Finally an email from us with your parcel tracking information will come through just after dispatch.  All orders placed before 1pm AEST (Monday-Friday) will ship the next day. All orders placed after 1pm AEST (Monday-Friday) and on weekends will be dispatched the next business day.

 

CAN I TRACK MY ORDER?

All orders are shipped with tracking and the details for your package will be emailed to you on dispatch so you can keep an eye on it in transit.

 

 

WHAT IS THE RETURN POLICY?

We want you to love BATTUTA, so we’ll exchange your purchase so long as it's returned to us within 14 days of ordering.  Please see the warranty and returns page for full details. To see our returns policy, please visit our warranty + returns page. Original shipping and handling charges are non-refundable unless the item is faulty. You will be notified by email once the transaction has taken place.

 

 

WILL I NEED TO BE HOME TO ACCEPT DELIVERY?

If your order won't fit within a secure letterbox then the delivery agent will leave a card for collection at your local Post Office. If you are overseas, the shipping method you select when purchasing as well as your local courier practices will govern the delivery procedure of your order.